Here to help

Afterpay Shoes

Buy now, pay later with Afterpay. 

Buy the shoes of your dreams today and pay later when you Afterpay shoes with Tony Bianco Online! Afterpay offers you the convenience of four equal fortnightly payments without any additional fees or interest, meaning your order ships immediately.

HOW DOES IT WORK? 

PAY IN 4 INSTALMENTS	GET YOUR ITEMS NOW
Pay for your order in equal fortnightly payments	Your order will be shipped now, just like a normal order
NOTHING EXTRA TO PAY	SPEND BETWEEN $35 - $1000
No interest no additional fees if you pay on time	You can use Afterpay for orders between $35 - $1000

• A US Visa or Mastercard (debit or credit card)
• A US mobile phone number
• To be over 18 years of age
• To be a resident of the US

• Add your items to your bag and check out as normal
• In checkout select Afterpay as your payment method
• Enter your details with Afterpay and you're done!

• • All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method.
  • If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.
  • Your payment schedule will be emailed to you or you can login at any time to view your payment schedule or make a payment before the next due date.
  • If you wish to return your items you can choose an exchange, or the payment plan can be cancelled.
  • If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.
  • If you fail to make payment, you will be charged a late payment fee of $8 with a further $8 fee added 7 days later if the payment is still unpaid. Late fees will not exceed 25% of the total order.
  • Afterpay can’t be used when purchasing an e-gift voucher.
  • For more information, visit Afterpay’s FAQ page. If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form.

Shipping & Delivery

IMPORTANT UPDATE

Due to coronavirus we anticipate our Online Store may face delivery delays. 

- Our Californian Warehouse will be dispatching orders on Monday, Tuesday and Friday each week. Expect longer dispatch timeframes for both express and standard orders.

We apologise for the inconvenience and appreciate your understanding during this time.  

What shipping options do you have?

• We offer two shipping speeds for your convenience:
• Express is 1-4 business days from dispatch
• Ground is 5-7 business days from dispatch

• Please note that regional areas may be subject to delays on the above time frames.

How much does shipping cost?

• Ground shipping is $12.50 or FREE on orders over $150
• Express shipping is $20 or FREE on orders over $350

How long does dispatch take?

• Orders typically ship the next business day. Please note that our warehouse doesn’t ship orders over the weekend or on USA public holidays.
• Dispatch of your order may be delayed during sale or promotional periods.
• Pre-order products are subject to the delivery dates indicated at the time of purchase and may be subject to change.
• For updates on shipping times, please email us at enquiries@tonybianco.com or use our Live Chat. 

Can I track my delivery?

• Once your order has been dispatched, you will receive a shipment notification email which will include your tracking number and a link to the carrier tracking site.
• For UPS click here.
• For Fedex click here.
• Sometimes the carrier can take 24 hours to update shipping. If you tracking number isn’t updating or working, please reach out to us as soon as you can via enquiries@tonybianco.com and we can help you out. 

How can I make a change to my order?

• If you order has been dispatched, please take note of your carrier and tracking ID and then use the links below to arrange any changes to your delivery.
• For US Postal click here.
• For UPS click here.
• For Fedex click here.

Other common questions include

What states do you deliver to?

• Tony Bianco currently only delivers to the 48 contiguous states of America. For a full list please click here.

Do you ship internationally from the USA?

• Unfortunately we don’t offer international shipping from our USA website just yet. If we do make this change we will be sure to let you know. Make sure you are subscribed to marketing emails to be the first to know!

Returns

Need to return an item purchased online? We're here to help, every step of the way. 

Returns policy

• Full priced items can be returned for a change of mind refund, exchange or a store credit. If you purchase a full priced item using a promotional code, this is still considered eligible for a refund.
• Sale items with a red price can be returned for an exchange or a store credit only, unless deemed faulty.
• Outlet items marked final sale are not eligible for a change of mind return, size exchange, style exchange or store credit, unless deemed faulty.
• USA orders can be returned within 30 days from the date of delivery.
• We do not accept change of mind returns for gift vouchers, made to order shoes or certain accessories such as shoe care, hats, watches or jewellery, unless deemed faulty.
• Customers are responsible for the cost of their return postage, unless deemed faulty by our team.
• If you believe your item to be faulty please let us know in writing at enquiries@tonybianco.com

Online returns via post

• You will receive a pre-printed returns label inside your order to use in the event that you need to return your order to us.
• Package your goods with all original packaging (including your shoe box) with your receipt and completed returns form.
• Securely attach the pre-printed returns label to the front of your return.
• You will be issued with a Fedex Ground label so head to www.fedex.com/locate/ to find your closest drop off location.
• Please allow 14 business days for your return to reach our warehouse and 5 business days for your return to be processed once it arrives. For faulty returns, please allow an additional 2 business days for your return to be processed.
• When your return has been received, the cost of using the pre-printed returns label ($12.50) will be deducted from your refund or credit note.
• If you do not want to use the label provided for you, you are welcome to send your return to the below address. Tony Bianco is unable to provide a refund or credit for any packages that do not arrive safely to our warehouse.

   

  Tony Bianco c/o NRI Distribution
  13200 S. Broadway
  Los Angeles, California
  USA 90061
  Enquiries@tonybianco.com | +61 1800 790 799

Processing returns 

• Please allow 14 days for your return to reach our warehouse.
• Please allow 5 business days from the date of delivery back to our warehouse for your return request to be processed.
• Please allow an additional 2 business days for faulty items to be assessed and processed.
• If you have selected a refund or store credit, you will receive a refund/credit notification via email.
• Please note that refunds may take time to clear between banking institutions.

Faulty/incorrect items

1. Email customer service at enquiries@tonybianco.com 
2. Write a description of the fault/incorrect item 
3. Include your order number and proof of purchase 
4. Include photos of our product team to assess 

Gift vouchers

• If you have received a credit for a sale item back onto a gift voucher then this can only be used on https://www.us.tonybianco.com and cannot be used to shop on the Australian Store.
• If you would like this converted then we are happy to do so, please email our customer service team enquiries@tonybianco.com, live chat or phone +61 1800 799 790.

Other common questions

Help! I can’t find my return form.

• Please see a link to our returns form here.

What’s your return policy?

• Please see a link to our full returns policy here.

How much does it cost to return?

• All returns will be $12.50 via Fedex Ground service. 

What if I've lost my returns label?

• If you have misplaced your returns label then we are unable to re-supply this to you. You will need to find a reputable shipping partner that has  traceable postage service and ship back to us at your own cost. 

IMPORTANT UPDATE

Due to coronavirus our customer service team are currently working on reduced hours and are working hard to respond to you as quickly as possible.

At this stage, the best method to contact the team is via email.

In the meantime, please visit our help center as there are some great articles that may help answer your question:

https://tonybiancousa.zendesk.com/hc/en-us

SIZE CHART

If you are between sizes or need assistance to select your best fit, please contact us at Customer Service. We recommend trying your new shoes on a soft surface (like carpet) to ensure they are the correct size, before wearing outdoors.

Sizes listed on the Tony Bianco website will be USA and EU sizing.

If a style runs small or runs large, this information will be noted in the description section of each product. If there are no size notes, it means the product runs true to size. 

How To Measure Boots

1. Shaft Height 

Measured from the bottom of the boots to the top of the foot

2. Heel Height

Measured up the centre back of the heel to where the boots meets the boot sole

3. Boot Opening 

Measured around the circumference of opening at the top of the boot