Style Passport Terms & Conditions
1. Introduction
These Style Passport Terms and Conditions (Style Passport Terms) are incorporated by reference to our terms and conditions located at www.tonybianco.com/pages/terms-conditions.
These Style Passport Terms operate as part of and in addition to the Terms, including our Privacy Policy located at www.tonybianco.com/pages/privacy-policy, and any other Tony Bianco terms and conditions and policies. Unless stated otherwise, any capitalised terms in these Style Passport Terms have the same meaning as in the Terms.
Style Passport is our customer rewards program (Program) provided for the benefit of our customers. Before opting into the Program, please read the Terms, including the Style Passport Terms carefully before you use and/or opt into the Program and refer to our Privacy Policy for more details regarding use of your personal information and opt out procedures.
By opting-in to the Program, you acknowledge, warrant and represent to us that you have read, understood and agreed to our Terms, including these Style Passport Terms and our Privacy Policy.
By participating in the Program, you agree to be legally bound by the Terms. If you do not agree to be bound by the Style Passport Terms, you are considered ineligible for the Program and must immediately cease participation in the Program.
2. Eligibility
You will only be eligible to participate in the Program if you are an individual who has provided us with valid, accurate information. If you are under the age of 18 years, you have parental/guardian approval to opt into the Program, and further your parent/guardian must read and consent to the Terms, including these Style Passport Terms.
Employees of Tony Bianco, and any customer of Tony Bianco who is eligible for "corporate discounts" or "family discounts", are not eligible to participate in the Program and are not eligible to use or redeem any offers, gifts, benefits or rewards associated with the Program.
3. Membership
You are deemed to be member of the Program if you meet the eligibility criteria as set out in clause 2 and sign up for a profile with Tony Bianco either in-store at a Participating Store or via the Tony Bianco Website. When signing up with Tony Bianco, we will request and record your full name, email address and postcode (and other details may be optionally provided). You may access and update your details via your profile page. Please see our Privacy Policy for further details relating to our collection, use and disclosure of your personal information.
By signing up to the Program, you warrant and represent to us that all information provided by you is valid, accurate, complete and current.
You may only sign up for one Program profile per person. It is your responsibility to ensure that Tony Bianco has only one profile for you and Program spend is not transferrable to any other profile or any other person.
4. Changes to your details
You should advise Tony Bianco of any change of name, address, contact number or email address by updating your Program profile online or in-store, or by contacting us via our contact form at www.tonybianco.com/pages/contact-us. If you would like to update your details in-store, you must provide photo identification, acceptable to Tony Bianco, to change your membership details.
Tony Bianco is not responsible for any failure by you to notify us of your change of details, which may result in you not obtaining the benefit of Tony Bianco communications and rewards, gifts or benefits or the loss or downgrade of your Program tiers and Program spend.
5. Participating Stores
Participating Store means any Tony Bianco stand-alone retail stores in Australia and internationally, excluding Tony Bianco concession stores such as Myer or Tony Bianco stockists.
6. Tier Calculation
As part of the Program, you will qualify for one of our three Program tiers by purchasing goods at one of our Participating Stores or online via the Tony Bianco Website in accordance with clause 5.
- Premium Class - By spending between $300 and $699 in a rolling 12 month period, starting from date of first purchase.
- Business Class - By spending between $700 and $1199 in a rolling 12 month period, starting from date of first purchase.
- First Class - By spend $1200 or more in a rolling 12 month period, starting from date of first purchase.
Once you qualify for a tier, you will hold this tier for a 12 month period commencing the day of your first purchase.
Your status will be reviewed by Tony Bianco every 12 months. If your spend is not retained over the 12 month period, your tier will be adjusted down accordingly. If your spend continues to increase, your status will be reviewed and accordingly adjusted to your spend.
To the extent that the tier has been achieved in connection with a breach of the Terms or otherwise has been incorrectly allocated to you, including as a result of an error on the part of Tony Bianco, we may adjust your tier classifications to the extent necessary to address the breach or error.
If there has been an error in the amount of spend recorded on your Program profile, Tony Bianco reserves the right to require evidence of the spend and review such evidence in determining whether to adjust your recorded spend and tier classification.
7. Spend inclusions
Purchases at one of our Participating Stores and via the Tony Bianco Website are included towards your spend in the Program, provided that you identify yourself or your profile details to store staff or log into your profile for shopping online, subject to the exclusions set out in this clause 5.
Program spend excludes returns, refunds, delivery charges, the purchase of gift cards, and purchases made at Tony Bianco concession stores and Tony Bianco stockists.
If you return a purchase or cancel an order, the relevant purchase amount will be deducted from your Program spend. You will remain at your reached tier as this is locked for 12 months.
8. Program Offers
Any rewards, gifts, benefits or offers communicated as part of the Program, including but not limited to Seasonal Gifts, Birthday Gifts or Random Acts of Kindness (Program Offers) may include specific offer terms and conditions, including expiry dates and redemption conditions. You should read these terms and conditions carefully. We may require your photo identification in order to verify your identity before a Program Offer is redeemed.
Only the specific member of the Program that receives our communications is eligible to use and redeem any Program Offers. Any actual or attempted redemption of Program Offers by a party other than the intended recipient is invalid and may result in cancellation of your Program profile.
All Program Offers are subject to availability and Tony Bianco is not liable for any Program Offers not being available for any reason.
Program Offers do not represent legal tender and cannot be sold, transferred or assigned and are not redeemable for cash, credit or gift voucher. If you return a purchase that was paid for with a monetary offer, the value of the offer is forfeited unless it is a style exchange for a different size.
Program Offers can only be redeemed at Participating Stores and the Tony Bianco Website and cannot be redeemed at Tony Bianco concession stores such as Myer or stockists.
Unless stated otherwise, Program Offers cannot be redeemed in conjunction with any other offer and may only be redeemed once by the intended recipient. Program Offers (including discounts and store credits) may only be redeemed or used in one transaction and cannot be redeemed on freight charges.
Tony Bianco reserves the right to withdraw, cancel or vary Program Offers at any time, in its sole discretion, without notice.
Unless otherwise required by Australian Consumer Law, if you wish to return a purchase where a Program Offer was redeemed, any Program Offer redeemed or utilised will be forfeited.
9. Sign up offer
When you sign up to the Program, you will be eligible for a sign-up discount valued at $10.00. After activating your Program profile, the sign-up discount will be sent to the email address provided by you at the time of signing up to the Program.
10. Seasonal Gift
Tony Bianco may offer a seasonal gift to members of the Program twice a year. You will only be eligible for this gift if you have qualified into any of the three tiers. The seasonal gift will be available for collection via either online with any purchase or free of charge if picked up from your allocated Tony Bianco store and may vary between tiers.
Tony Bianco may notify eligible Program members that the seasonal gift is ready for collection by email, via online or in store pick up. The gift will be available for collection for 30 days from the date that Tony Bianco notifies you. Your seasonal gift is not redeemable for cash, non-transferrable and there are no returns or refunds on a seasonal gift unless required by Australian Consumer Law.
11. Birthday Gift
All members of the Program will be entitled to a birthday gift if they have provided their date of birth in their profile. If your profile does not include a date of birth, you will not be eligible for a birthday gift.
We may request to verify your birth date using photo identification. If you have incorrectly entered your birth date, we may revoke any Program Offers and terminate your Program profile.
Tony Bianco may notify eligible Program members by email that their birthday gift is available. The birthday gift will be available for collection via either online with any purchase or free of charge if picked up from your allocated Tony Bianco store. The gift will be available for 30 days from the date that Tony Bianco notifies you. Your birthday gift is not redeemable for cash, non-transferrable and there are no returns or refunds unless required by Australian Consumer Law.
Program members who qualify into the Premium tier will receive a $30.00 Tony Bianco store credit as their birthday gift. The credit will be valid for 30 days from the notification date and only redeemable for purchases over $80.00.
12. Seasonal Pricing
Tony Bianco may offer seasonal pricing events to members twice a year. You will only be eligible for the pricing if you have qualified into any of the three tiers. The seasonal pricing will be available on the website or in-store and will vary between tiers. Tony Bianco may notify eligible Program members that the seasonal pricing event has started via email or online. Seasonal pricing cannot be used in conjunction with any other discount offer or promotional code.
13. Random Acts of Kindness
Each month Tony Bianco may (but is not obliged to) select a few active Program members to receive a special Random Acts of Kindness offer by email notification. Tony Bianco customers are not required to make a purchase to be eligible to receive the Random Acts of Kindness offer. If you have opted-out of receiving our communications, you will not be eligible to receive any Random Acts of Kindness offers.
14. Random Acts of Kindness
Each month Tony Bianco may (but is not obliged to) select a few active Program members to receive a special Random Acts of Kindness offer by email notification. Tony Bianco customers are not required to make a purchase to be eligible to receive the Random Acts of Kindness offer. If you have opted-out of receiving our communications, you will not be eligible to receive any Random Acts of Kindness offers.
15. Suspension and/or termination
You may terminate your profile at any time by contacting us via our contact form at www.tonybianco.com/pages/contact-us.
Tony Bianco may immediately suspend or terminate your profile, your participation in the Program or the Terms or any part of the Terms without further notice, if we determine, or have reason to believe that you have:
- breached the Terms;
- engaged, or may engaged, in fraudulent conduct, or conduct that is suspected to be fraudulent, in relation to Tony Bianco, the Program or your profile;
- engaged in any conduct that is inappropriate or that undermines or damages the reputation or legitimate interests of Tony Bianco;
- supplied or attempted to supply false or misleading information to our Program;
- actually, or attempted to, sell, assign, distribute, transfer or acquire, any Program Offers other than in accordance with the Terms;
- acted in a hostile, abusive or aggressive manner towards any Tony Bianco staff or any other customers in store or online; or
- become bankrupt.
Where your profile, right to participate in the Program, or the Program is suspended or terminated, any Program Offers and rights you may have at that time under the Program will be suspended or terminated and will no longer be valid (as the case may be).
16. General information
A notice or communication shall be deemed to be given by Tony Bianco to you if it is sent to your postal or email address listed in your profile or by otherwise posting it on our Website or other social media channels.
17. Tax and duties
You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of the Program, your participation in the Program, any Program Offers or any other transaction within, or arising out of, the Program.
18. Amendments and termination
Tony Bianco reserves the right to amend, change, withdraw or terminate the Program or any part of the Program (including but not limited to any gifts, promotions, discounts and giveaways, the loyalty levels, expiry dates or the way in which gifts, benefits or offers are earned and redeemed) and the Terms (including these Style Passport Terms), at any time, in its sole discretion without notice, and without any liability whatsoever to you or any third party.
If you do not agree with any such variation to the Terms or the Program, you may terminate your participation in the Program by giving Tony Bianco written notice within 14 days of the variation.
19. Limitation of liability
To the maximum extent permitted by law. Tony Bianco will not be liable for any loss (whether direct, indirect, incidental, special, consequential and/or incidental, including financial losses, damages, legal costs, loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss, and other expenses of any nature whatsoever), claim, proceedings, penalties, fines, liability (whether criminal or civil, in contract, tort or otherwise) that is suffered or incurred by you, arising out of or in connection with, these Style Passport Terms or the Program Offers or the act, omission or negligence of Tony Bianco, including but not limited to:
- any error in recording or calculating your Program spend or tier classification; and
- any failure to or delay in delivering a Program Offer for any reason, including due to your provision of incorrect details (including email address and postal address).
For the avoidance of doubt, the clauses set out in the Terms located at www.tonybianco.com/pages/terms-conditions continue to apply in relation to these Style Passport Terms, including clause 8 Limitation of Liability.
20. Governing Law
The above terms and conditions are governed by the laws applicable of the state of Victoria in Australia.